OVERVIEW
The responsibility of the ACH Administration Department is to process entries to the ACH masterfile as received from internal sources – mainly Client Support Officers (CSOs) and the Onboarding Team. These requests include initial set up, updates and removal of services. Depending on the product, requests may also come directly from the client. Admin processes requests for many services including batch and customer processing (originating) and APA (receiving). We also support the MPS products including reporting and company and location maintenance. Requests are received through the iQTrack (Pega) system or hard copy for customized forms and MPS requests through Admin group mailbox. All requests are handled in a 3 step process of review, entry and verification. We strive for a 24 hour completion turnaround when possible, but it is usually much quicker.
BATCH AND PROFILE SET UPS
Admin processes the initial entry into the ACH Masterfile as well as updates and deletes. Batches and profiles are created to initiate ACH transactions.
Reviewer: The reviewer manages the EFT Admin mailbox. Agent examines the request when received to assure that all required information has been provided. In the case of a new set up, we verify that ACH credit limits are in place.
Keyer: The keyer is notified via email that a case is ready for processing. Agent will open the attachment (if request is hardcopy) or sign into IQ Track and open the case to key into system. All fields are entered as shown in the case and an error will message will appear if conflicting or incompatible information is entered. The authorization list (sent as attachment) is entered as well.
Verifier: This must always be a person other than the keyer. Batches, profiles and matrices are sight verified by field on the AHB0 screens. Hard copy requests are then electronically signed and moved to the ACH daily folder to be electronically filed through an online archive. IQ Track cases are submitted through the case itself. Matrices will always be separate and handled as hard copy. Please note that all fields for the matrix should be verified with the exception of the password which is masked on the screen and is a next day verification via TSO.
Assorted Telecom Setups
These are requests sent to Admin from the Telecom Department and include, but are not limited to, CAR, CER, Endpoints and Product Sorts. The steps for processing are the same as with other services – the reviewer checks the initial request for necessary information, the keyer enters the information into the CICS screens and the verifier checks over what was entered to assure accuracy.
MISC ADMIN DUTIES
EFT Admin is responsible for phone calls regarding passwords (establishing or retrieving forgotten passwords – phone number verification required) and releasing and resetting MPS Pin numbers for locations if they have not received their Pin sheet after verifying that the person asking for this Pin is listed as a contact for that location. We also assist clients and CSOs with how to make changes and updates to satisfy client needs. Clients often call with questions on how to fill out the matrix to allow the correct permissions for ACH. Periphonics set up is also a predominate phone responsibility – setting up, assisting Security Coordinator and resetting caller IDs is a common part of our day. EFT Admin also does the electronic filing on ApplicationXtender for the requests received as hardcopy submissions. This involves scanning and indexing on these submissions.
Morning report review and distribution
Monitoring of group mailbox
Review and preparation of requests submitted via email or Pega/iQTrack system
Entry of received requests to ACH Masterfile including all adds, updates and deletes of originator customer numbers and contacts as well as posting restrictions to client accounts
Scanning and indexing of hard copy requests to electronic filing system
Assisting Client Support Officers and Implementers with set up issues and client requests
Maintenance of multiple databases to assure proper billing
Assisting clients directly with password issues and website access
Providing documentation to auditors as requested
Review and update of administration procedures on a monthly basis
Daily Stats updated
Qualification : Bachelors degree or the equivalent combination of education and experience is required.0-3 years of total work experience preferred. Technical experience preferred..
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Reference : Senior Analyst, Business Technology Liaison jobs
Source: http://jobrealtime.com/jobs/technology/senior-analyst-business-technology-liaison_i18747
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