Genesys Developer

Position : Genesys Developer with Routing exp

Location : Salt Lake City UT

Minimum of 5 years of Routing Development Experience in Contact Center
Solutions (Voice, IVR and Multi-channel)

· Genesys certification in Routing

· Experience in developing Routing workflows using Composer

· Extensive SCXML troubleshooting

· Experience in Orchestration Server

· Extensive knowledge in GRAT

· Experience in ECMA scripting

· Experience in designing, developing and debugging routing solutions
implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

· Working knowledge of Genesys/Cisco Framework, reporting, routing and
multi-channel components

· Ability to architect routing design and development for new solutions
that will be implemented for the customer

· Clear understanding of reporting (GIM/ICON) schema and impacts to
reporting with respect to routing changes

· Experience in troubleshooting routing issues in production on call

· Excellent Communication and interpersonal skills

Configuration management tools

Nice to Have Skills:

1. Experience on Build automation tools such as Anthill Pro, XL Deploy, and
Jenkins to support CI / CD approach.

2. Experience using Cyara for call flow automation testing.