We are seeking a Strategic Account Customer Analyst to join our team in Jacksonville, FL.
Position Description:
Act as primary point of contact and manage day-to-day contract activities for several multi-million-dollar large accounts for McKesson Medical-Surgical. Partner closely with account managers, customers, Group Purchasing Organizations, Contract Administration and project management team to support assigned accounts. Proactively monitor, validate and communicate changes to the account manager and customers daily. Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues. Monitor regular analysis of process workflow and account activity.
Key Responsibilities:
• Provide a single point of contact for Sales Team for GPO and contract issues and communication for STRAT account
• Complete all Strategic Account Team core tasks as scheduled for assigned accounts
• Drive process to ensure that 100% of all Strategic Account ship to locations are added to the primary GPO roster with correct parent/system within 90 days of creation (detailed documentation of delays)
• Collaborate with GPO and supplier partners to drive consistent eligibility across bill to and ship to accounts
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Minimum Requirements:
2+ years of customer service experience
Critical Skills:
• Advanced proficiency with MS Office (Excel- pivots, VLOOKUPS and Access)
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Additional Knowledge & Skills:
• Energetic self-starter with a passion for customer service
• Excellent verbal and written communication skills required
• The ability to interact professionally with vendors, customers and co-workers
• Prioritization skills in balancing the needs of internal/external customers
• Strong relationship building skills
• The ability to focus on the customer’s needs & manage multiple priorities
• Attention to detail, organizational and problem resolution skills
• Various other tasks and/or projects, as assigned by the leadership team
• Group Purchasing Organization and/or contract knowledge preferred
• Salesforce.com experience preferred
Education:
4-year degree or equivalent experience in customer support
Reference : Strategic Account Customer Analyst jobs
Source: http://jobrealtime.com/jobs/technology/strategic-account-customer-analyst_i7863
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