We are looking for someone that is a highly motivated team player that is comfortable working in a fast pace environment. You would be joining a super mega agency that not only has years of knowledge and business tenure, but an agency that has the highest level designation by Allstate for excellent customer service.
Main Job Tasks and Responsibilities
Answer telephone, screen and direct calls
Take and relay messages
Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail and deliveries
Schedule appointments
Maintain appointment diary either manually or electronically
Organize conference and meeting room bookings
Co-ordinate meetings and organize catering
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area
Education and Experience
High school diploma generally required
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software applications
Knowledge of customer service principles and practices
Keyboard skills
Ability to work a switchboard
Benefits
Advancement opportunities
Time off for holidays
401(K)
Dental Insurance
Weekly Bonuses & Incentives
Fully Paid Training
Travel Opportunities
Reference : Receptionist/Customer Service Representative jobs
Source: http://jobrealtime.com/jobs/technology/receptionistcustomer-service-representative_i2694
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