Genesys Consultant

Job Title: Genesys Consultant

Location: Phoenix, AZ (Remote till Covid)

Duration: Long Term Contract

Job Description:

Speech Recognition on the Voice response Platform

Software engineer, working in a lab environment, who integrates, develops, and
evaluates new technologies and capabilities for a more powerful and
conversational UX on our new voice response platform.

Key Responsibilities:

Install and integrate in-house and third-party components and capabilities
into Genesys applications

Design, build, and gather results from demos, A/B tests, and pilots

Document solutions, and support delivery teams who implement them

Lab maintenance, including OS patching, Genesys application updates,
licensing, and access control

Work with architects to learn about and to ensure solutions meet Amex
standards

Work closely with Product Owner on ideas, and options

Key Skills:

Experience with voice response platforms and applications-Genesys in
particular

Experience with speech recognition, and VXML

Deep experience with general software engineering: APIs, Java, scripting
languages, databases, connection protocols, etc.

Experience with Nuance, and natural language understanding are big pluses

Willingness and ability to quickly learn new technologies

Reference : Genesys Consultant jobs
Source: http://jobrealtime.com/jobs/technology/genesys-consultant_i16073