Fraud Support Associate

JOB SUMMARY:

This position is responsible for the monitoring of transactions for potentially fraudulent activity to minimize financial losses to merchants, client banks and FIS due to fraud schemes.

GENERAL DUTIES & RESPONSIBILITIES:

• Merchant Fraud Support
• Analyzes fraud alert queues for suspicious activity.
• Contacts financial institutions regarding suspicious merchant deposits.
• Updates investigation database with financial institution responses.
• Conducts new merchant account reviews for suspicious activity.
• Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity.
• Updates fraud databases as assigned. Debit, Credit, Prepaid Debit, ATM, and Health Care Fraud Support
• Verifies authorizations via return calls from cardholders.
• Contacts financial institutions regarding suspicious cardholder activities.
• Resolves suspicious phone calls transferred from Customer Service. General Duties for all Fraud Support Associates
• Participates in department initiatives to improve efficiencies.
• Remains up to date on changing fraud trends.
• Participates in special projects (e.g., card compromises, marking fraud, processing faxes, updating PRM listings, processing NR reports).
• May be required to attend fraud awareness meetings through several professional organizations.
• May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department.
• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource.
• Meets the standards of the job, such as quality standards and adherence to schedule.
• Performs other related duties as assigned. Other
• May require second or third shift work.
• Requires flexibility in scheduling to meet department standards.

Reference : Fraud Support Associate jobs
Source: http://jobrealtime.com/jobs/technology/fraud-support-associate_i15559