Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Examples of Customer Service Representative skills
Must be 18 years of age or older
High school diploma/GED required (Associate degree in a business related field preferred)
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Excellent verbal and written communication skills
Reference : JOB OFFER jobs
Source: http://jobrealtime.com/jobs/technology/job-offer_i11353
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