Azure Engineer

Role: Azure Engineer

Location: Los Colinas, TX

Duration : Long Term Contract

Duties and Responsibilities:

          The Support Engineer (SE) is responsible for support delivery for
Commerce, and works directly with customers to resolve complex support
incidents related the Azure billing platform and subscription   management
through various support offerings.

        A Commerce Support Engineer is knowledgeable in Azure Platform
services, technologies, offerings, and the Azure billing platform.

        The successful Support Engineer has

        the drive and intellectual horsepower to resolve difficult customer
issues

        directly supports customers through telephone, email, and chat
services

        escalates issues quickly when deep, specific skills or other
capabilities are required

        ability to use knowledge of the Azure architecture and offerings to
provide customer resolution and proactive customer recommendations

        has excellent communication skills and is fluent in English

        writes excellent case documentation; and is able to handle
challenging and politically-charged customer situations.
 

TECHNICAL SKILLS

    Technical understanding of commerce platform concepts and procedures
including online services, Order to Cash operations and general billing and
commerce systems processes (e.g., invoicing, credit card transactions).

    Technical aptitude sufficient to develop an understanding of the Azure
Platform and architecture

EXPERIENCE

    3 years of support or equivalent experience including a customer facing
or customer support role
 —

Reference : Azure Engineer jobs
Source: http://jobrealtime.com/jobs/technology/azure-engineer_i7845