Overview :
Service Fortune 500 companies and provide quality customer service, regarding various available products and services.
Responsibilities :
• Answer inbound calls • Provide contact completion and/or alternate solutions for the caller • Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion • Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines • Adhere and meet client program metric performance goals • Maintain concentration and focus in order to meet performance goals
Skills & Abilities :
• Good knowledge of business English, spelling and punctuation • Must be able to communicate clearly and effectively • Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information. • Demonstrate the ability to handle pressure when attempting to meet performance goals. • Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism. • Ability to remain alert and ready to accept calls, even during periods of low call volume. • Ability to project and convey a positive, concerned and professional image to customers • Ability to be adaptable and quickly adjust to change • Must be able to conduct data search efficiently and effectively while working within specific time constraints • Ability to maintain a well-organized work area
• Manage time effectively • Concentrate and focus for extended period of time • Remain alert at all times • Adhere to work schedule and punctuality requirements
Position Qualifications :
Education High School Diploma or GED
Experience :
At least six months of customer service experience Prefer call center experience, but not required Prefer work at home experience, but not required
Reference : Remote – Customer Service, Tech or Sales Professional – USA jobs
Source: http://jobrealtime.com/jobs/technology/remote-customer-service-tech-or-sales-professional-usa_i5686
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