Our Systems Administrator is responsible for end-user support, as well as identifying, researching, and resolving infrastructure and hardware/software problems as they arise, while focusing on improving the systems and processes already in place. The Systems Administrator will respond to request tickets, emails, and phone calls for all IT support and track and document problems and requests, ensuring resolution. The Systems Administrator must have knowledge of commonly-used IT concepts and practices and have the ability to handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment.
Roles and Responsibilities
The Systems Administrator must have a strong focus on the needs of the customer and interact professionally to provide services that may not fall within established policies and procedures. The candidate must be able to prioritize and manager their time and assignments accordingly. Thoroughness in completing tasks is imperative. Other than standard guidelines, procedures and assignments, little direction may be given.
Take ownership of user problems and be pro-active when dealing with user issues
Assist end users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Understand and reproduce reported issues to properly diagnose and find acceptable solutions or workarounds
Document reoccurring issues and present possible solutions to management
Document supported system and application procedures and practices
Participate in project work as assigned
Work with vendor support contacts to resolve technical problems with desktop computing equipment, network and software
Manage workflow and service requests through internal ticketing system
Installation and support of networking equipment
Education and Experience Required:
Minimum of 2yr Associates Degree in related field
3-5yrs of relevant experience in onsite, desk side, or desktop support
A+, Net+, or MCITP preferred, but other relevant IT certifications considered
Reference : Systems Administrator/ I.T. jobs
Source: http://jobrealtime.com/jobs/technology/systems-administrator-i-t_i4904
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