Desktop Support

Desktop Support  

Primary Skill

Install and configure system hardware, software, printers and verify network
connectivity, trouble shooting 

Interview Type

 face to face

Bill Rate

Competitive 

Location

Augusta, Maine 

Duration

6+ Months 

# of Positions

1 

Description

This position requires travel to all DHHS offices with in the State of Maine.
Applicants will need to have valid Maine drivers license and pass a background
check. All expenses will be paid. Expenses need to be pre-approved by hiring
manager, please keep all receipts.

The Specialist is knowledgeable on the usage and support of a collection of
personal computer platforms (a range of laptops and desktops, both Windows and
Mac) or technical architectures, and products that run on those platforms. The
individual performs a full range of computer administration functions with
minimal direction and/or technical support. The individual will install and
configure system hardware, software, printers and verify network connectivity.
The individual shall perform advanced troubleshooting and vendor technical
liaison functions. The individual shall design and implement trouble shooting
and correction plans, develop and coordinate user training programs and
documenting all processes and procedures. The Specialists are responsible for
collaborating with Technical Architecture Specialist, Functional Architects,
Programmers and vendors to coordinate and enhance the use of the platform and
facilitate migration to new versions of the platform. Years of Relevant
Experience: 1-3 years in desired environment
Preferred Education: 4 -year college degree or equivalent technical study Role
Reliable transportation is a must as extensive Travel may be required. Mileage
is reimbursed
Description:
Assist in coordination of testing changes, upgrades and new software products,
ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the
environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply
potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions
in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the
department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service
outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and
software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest
technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral
equipment, and software;
Investigate user problems, identify their source, determine possible
solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related
equipment, devices, and systems adds or upgrades and configures modems, disk
drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to
identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system
availability and performance expectations.  

Skill Matrix

Reference : Desktop Support jobs
Source: http://jobrealtime.com/jobs/technology/desktop-support_i3125