Position : .Net App Support Analyst | Support level activities (60%
time)
Location: Lakeland, Florida (100% REMOTE)
Duration: 6+ months contract
Skills Required:
· Must have 4 years of experience systems analysis, requirements
gathering and design
· Minimum 4 years of experience in analyzing complex business
problems or processes and translating business requirements into technology
solutions that factor in system performance, usability, quality,
cross-system inter-dependencies, scalability, and total cost of ownership
· Minimum 4 years of experience designing enterprise class
solutions
· Minimum 4 years of experience with Oracle or SQL Server
databases
· Skilled in project and resources planning; ability to deliver
projects meeting project milestones and budget
· Strong problem- determination skills and resolution experience.
· Excellent teamwork and communication skills (written and verbal)
· Bachelor?s degree in Computer Science or related analytical field
or equivalent experience
Work Description:
· Support level activities (60% time)
· Responsible for monitoring and responding to open tickets
submitted through an incident management system
· Application-level support
· Identifying and resolving technical issues
· Root cause analysis
· Maintaining and documenting root cause through issue resolution
· Consulting with the software vendor and internal users
· Software release analysis / testing estimated (20% time)
· Documentation maintenance (20% time)
· Maintaining technical documentation and procedures
· Documenting processes and monitoring application performance
metrics
· Maintaining change control documentation
Reference : Application Support jobs
Source: http://jobrealtime.com/jobs/technology/application-support_i15386
Jobs Real Time 