Role – Quality Assurance Coordinator
Location – Houston,TX(Please share local candidate)
Job Description –
Reviews designs and ensures CVX / HCL Standards are followed on packaging of
applications for Modern Desktop
Conducts unit testing on packaged applications for Modern Desktop
o Including Uninstalls
Provides recommendations on the packages designs for efficiencies or
simplification of application delivery.
Ensures that all application acceptance criteria are met.
Use the Incident Management System to document and manage problems and work
requests and their respective resolutions.
Responds to telephone calls, email, instant messages, and assigned work
requests from leadership and PO staff; Assign work orders / incidents to
appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including
problem recognition, logs, research, isolation, resolution, and follow-up steps
Provide routine and requested updates with other IT staff and business units
Provide all required documentation including standards, configurations and
diagrams
Provide knowledge transfer of EUC operations
Technical Requirements
Phone support experience necessary
Technical helpdesk or technical call center experience is necessary
Disciplined, systematic problem-solving skills required
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service
Center, ServiceNow
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live
Meeting, and Windows Native tools
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Other Skills and Experience
Ability to successfully provide hardware/software/network problem analysis
and resolution support over the phone
Personal dedication to providing high quality, superior service at all times.
Ability to finish what is started is a must
Ability to integrate as a cross-functional, team player in a fast-paced
environment where all information is shared
Ability to learn new information quickly and the willingness to do so at all
times
Ability to work flexible hours from time to time to cover for other help desk
staff and to be on call via pager during the week
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Reference : Quality Assurance Coordinator jobs
Source: http://jobrealtime.com/jobs/technology/quality-assurance-coordinator_i12334
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