L2 Tech Support

IT Technical Support duties and responsibilities
●Provide technical assistance with computer/mobile hardware and role-specific software (Telephony/CRM)
●Resolve issues for staff via google meet/phone
●Log new accounts creation, bugs and enhancement requests
●Perform hardware and software installations, configurations and updates as needed
●Create and maintain SoPs for any new features/updates and drive usage
●Provide introductory on-line & classroom training for new joinees
●Resolve technical issues in a timely manner using available resources within the company as well as service partners
IT Technical Support requirements
●Excellent customer service skills
●Strong troubleshooting and critical thinking skills
Previous working experience in IT support for 4+ years
Reference : L2 Tech Support jobs
Source: http://jobrealtime.com/jobs/technology/l2-tech-support_i11152